Privacy Policy

In order to provide you with convenient and efficient services, we may need to collect some of your personal information. While it is necessary to retain such information in the process of sales and after sales activities, Grizzlies Company Limited will do its best to protect your privacy.

We shall fully meet the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). We shall also ensure compliance of the Ordinance by our staff with the highest standards of security and confidentiality.

What information do we collect?

The following personal information may be collected and held by us:

  • name; 
  • contact details including telephone number, address, email address, etc.

The provision of such personal information is voluntary. You can refuse to provide such information when and where you do not deem fit. If the lack of information would hinder us from providing service to you, we would regret to cancel the service you request. 

What do we do with your information?

Your personal information may be used for the following purposes: 

  • Processing your orders including sales, payment collection, delivery, return, refund, repair, etc.;
  • Answering your enquiries;
  • Conducting surveys about our customers and their product preferences;
  • Understanding customer needs and enhancing our product selection;
  • Marketing and promoting new products to you; 
  • Informing you of special marketing schemes.

Your consent

When you provide us with personal information for completing sales orders or processing return, refund or repair requests, we assume you give us the consent to collect and use the information for that particular purpose. 

We may use the information for future marketing purposes. You may opt-out from receiving marketing communications at any time, free of charge, by following the opt-out instructions contained in the communications

We may disclose your personal information if it is required by law.


We use cookies to improve your shopping experience with When you visit a website, your web browser stores small pieces of information, called cookies, in your computer. Our cookies enable us to recognize you when you return and we can personalize your visits to Information collected from these cookies may be used for the purposes laid out above in this privacy policy.

Most browsers automatically accept cookies. You may choose to disable cookies in your computer in the preferences or options menus in your browser. When cookies are disabled, you will not be able to shop at but will still be able to visit selected areas of the website.

Payment and delivery information

When you place an order with, you would have to provide information on credit card and shipping address for processing and completing the order.



Third party services

We may use third party service providers, for example Stripe Payment Service, in the purchasing process. They should only collect, use and disclose your information as necessary for them to serve you. However, these third party service providers may have their own set of privacy policy. You are advised to read their privacy policy as well before engaging their service. 


When you click on links or ad banners at, you are directed to third party websites. Once you leave our website or are redirected to other websites, you will be subject to the privacy policies of those parties. We would not be able to take responsibility for the privacy terms of these parties. Again, you are advised to read the privacy policies of these websites before taking any action. 

Protection of information

Stripe provides online payment service to our web customers. Your payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using SSL transaction encryption.

When you type in sensitive information such as name, email address, address, telephone number, order details, etc, it will be encrypted by SSL and automatically converted into codes before being securely dispatched over the Internet.

Sharing of information

We keep all personal information collected from customers confidential and protected, but we may provide such personal information to the following parties for purposes laid out above in this privacy policy: 

  • Subsidiaries, associated companies and related companies of Grizzlies Company Limited
  • Our vendors and business partners; 
  • Agents, subcontractors or service providers who provide administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business; 
  • Parties that organize joint marketing programmes with us; 
  • Persons to whom we are obligated to disclose your information, as required by applicable law. 

Changes to this privacy policy

We reserve the right to update this privacy policy. Updated privacy policy will take immediate effect once it is posted in this website. It is recommended that you read the latest privacy policy every time before you place any order.  


If you have any queries, you are welcome to contact us at